Visits by old clients are always welcome as they mostly indicate new assignment. One such software business client came to my office just when the budget of 2026 was announced. I welcomed him with the excitement of a child given a coveted new toy. But my excited welcome was returned with a gruff statement “You created the problem now you solve it”.
“Calm down and have a glass of water and tea” I proposed pressing the bell for our office boy. “See…. You are offering me tea without the choice of coffee” he complained. I apologized saying I remembered he had masala chai last time and having relished it I thought he would be honored I remembered it.
“What problem did I create?” I asked him fearing some suggestion of mine to improve efficiency of his programmers boomeranged. “We even rechecked after six months to find the efficiency of your programmers had improved.” I started my protection. “You recommended free coffee machine for the staff especially the night duty ones” he was getting to the point. I nodded reminding him the reason night programmers had low efficiency because the programmers felt sleepy and the office canteen was closed. Once coffee was fed with the suggestion of unlimited volume, the caffeine injected programmers actually increased their speed and efficiency.
“What’s wrong with the coffee solution now?” I had to ask. “Did you not hear the duty on machines went up? Our machines somehow need to be replaced frequently either due to wear and tear or new ones give more varieties. The staff is in touch with our competitors who install these machines. I lost two programmers to my competitor because their coffee machine offers 15 varieties of coffee not just 2 like ours. One month later a machine offering 20 varieties may be installed by another competitor, ” I asked how machine replacement was an issue. “Cost has gone up from this budget” client came to his point of issue.
When asked how a small increase in coffee vending machine can cause worry he replied, "New hardware of computers have to be replaced as our clients demand new platforms which work on high end machines. Plus the US tariff has cut our volume load. Our margins are down,” Charging the staff for each cup was out of question as they were already used to free and once humans are given anything free they refuse to pay later.
I had to admit he was in quandary. “Its only a budget” I soft peddled the solution. “Your Industry of software exports has an association. Join with the coffee importing firms and appeal to the finance ministry to consider roll back of full duty as you earn precious foreign exchange. Just like your hardware is free from import duty this coffee hardware is part of production which should be free of import duty. Add figures of foreign exchange earned for impact” I suggested.
My client left satisfied assuring me that their presentation to the finance ministry was to be done by me. Funny how a negative impact of the budget results in positive impact on my earnings.
